What we cover
- Maintenance and support of your applications and custom software.
- Administration of Linux and Windows servers, databases and cloud architectures.
- Incident resolution, optimization and IT security.
Help desk with SLA
We handle your requests under clear service levels: 9/5 during office hours for assistance and adaptations, and 24/7 for critical incidents. We classify by urgency and impact, with defined response times.
IT outsourcing
We act as an extension of your IT department, or as your full IT department if you don’t have one — so you focus on your business while we take care of the technology.
Why CODES
- Flexible hour-based subscription model, matched to your usage.
- Experts in platforms, cloud and databases.
- Close partnership and constant communication.
Technologies we use
External IT department for a company with no in-house team
We took over support of the systems and servers of a company with no IT staff. The result: fewer outages, fast responses and a stable tech operation — without hiring a full team.
FAQ
Do you handle after-hours emergencies?
Yes. For critical incidents we offer 24/7 attention, 365 days a year, under the contracted SLA.
How is support billed?
Through a flexible hour-based subscription (monthly, quarterly, etc.) that matches your usage and budget.
Can you be our IT department?
Yes. We act as an extension of your team or as your full IT department if you don’t have one.
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